Summer Sale ends

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Free Shipping

All of our orders are shipped via Fedex. All of our parcels require a signature at the shipping address.

When Will I Get My Item?

As a made-to-order company, most of our products are subject to manufacturing time. This is normally between 2-3 working weeks. We do this in order to pass on the savings directly to you by only making orders when they are required.

Once your design has been made, it will be ready for dispatch via Fedex.

Can I get my order sooner?

If you need something sooner, you could either check our sale products which can be shipped within 3-4 working days, or you could request an urgent order by getting in contact with us over email to service@diamondsfactory.ca or call us.

Where Is My Order?

You can find out more about the status of your order if you contact us roughly 2 weeks after your order was placed (3 weeks if your order is fully custom). You can track the status of your order by checking the tracking code we sent you. If not, you can send us an email at service@diamondsfactory.ca and we’ll be happy to give you an update.

What If I Want to Ship To A Different Address?

If you would like your shipping address to be different from your billing address, we will need the following additional documents:

  • A copy of the card holder’s photo ID. A passport or driving license is recommended.

  • A copy of a recent utility bill or bank statement that must be dated from the last 3 months, in order for us to verify the billing address of the card.

  • A letter of authorization which gives us permission to send to an alternative address. This must be printed and hand signed by the cardholder. We can email you the format which you can use to print and sign.

Do you Ship to APO, FPO, and DPO Addresses?

We will ship any order under $15,000 to an APO/FPO/DPO address via USPS Priority Mail.

We do not deliver to PO BOX.

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