Cyber Week Sale Now On ends in

Price match guarantee. Found a better price? We’ll beat it.*

Refunds & Returns

Returns:

To help you shop with confidence this season, we’ve extended our usual limit for returns. Any purchases made online or in store between 11th November and 24th December 2022 can be returned up until 31st January 2023. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted.

Assessment usually takes between 7-10 days to be processed.

Engraved items cannot be returned for credit or exchanged.

Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.

How to Return Your Jewelry

Any purchases made online or in store between 11th November and 24th December 2022 can be returned up until 31st January 2023.

For security purposes, please use the original packaging to send your jewelry back to us or a similarly sized package.

Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Every product to be returned using Fedex fully insured to our address:

DF Logistics
Unit 114/115F The Big Peg
120 Vyse Street
Birmingham
B18 6NF
@diamondsfactoryworld